I would like to thank you for your continued support, trust, and partnership on our journey to a world where every organization, regardless of size, has the enterprise class security and compliance posture they deserve. With your valuable feedback, our dedicated team of engineers continues to enhance industry best Security Operations and Analytics Platform, SOCVue. Our Global SOC security engineers leverage SOCVue 24x7 for incident detection and analysis, incident response and remediation guidance to mitigate risk.
We decided to change the name from EiQ Networks to better reflect where we are going in the future. The name Cygilant is a product of feedback and input from all our team members. Cygilant has a dual meaning:
- Cyber + Vigilant = Cygilant
- Sigil derives from the Latin sigillum, meaning "seal"
To represent this dual meaning, we are unveiling a new corporate logo and a new web site that represents what we do and how we address our customers’ challenges.
Our team of 170+ professionals is working round the clock to achieve our #1 goal to be the most customer centric organization in the IT security industry. We introduced Net Promoter Score, Customer Effort Score, and tCSAT in 2016 and 2017. Thanks to dedication and commitment from every member of our team and your continued support, I am delighted to say that Cygilant has the industry best NPS, CES and tCSAT scores as of Q2, 2017:
- Net Promoter Score (NPS) = 41
- Customer Effort Score (CES) = 6.2 out of 7.0
- tCSAT = 3.9 out of 4.0
We are dedicated to delivering on our promise of continuous security and compliance visibility.
Thank you again for your support and trust.
President, CEO & Chairman